Client Operations
Oversees communication, agreements, invoices, cases, documents, service updates, follow-up, and internal handoffs.
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(636) 614-3711
iAutoAgent Leadership Profile
Brie Delos Reyes
Client Services Director, Operations, IT Support, and Administrative Support
Brie leads client services and internal operations across iAutoAgent. She also provides the company’s day-to-day IT and administrative support, builds CRM and automation workflows, supports hiring and training, manages website and SEO projects, and keeps company systems, records, and client work moving.
Client Services
Communication, cases, documents, payments,
and service coordination
IT Support
Accounts, access, software, websites,
troubleshooting, and automation
Admin Support
Records, scheduling, hiring, onboarding,
documentation, and projects
Professional Capabilities
Supporting the Clients, People, and Systems Behind iAutoAgent
Brie’s role crosses client service, company operations, technology, administration, hiring, documentation, and digital projects.
IT Support
Handles account access, software setup, troubleshooting, website issues, email routing, CRM problems, and technical support.
Administrative Support
Supports scheduling, records, documents, hiring administration, onboarding, project tracking, and internal communication.
Systems and Automation
Builds and tests Zoho workflows, forms, custom modules, field mappings, document routing, invoicing, and lead processes.
More Than Client Service
An Operations, Technology, and Administrative Resource Across the Company
As Client Services Director, Brie leads the operational structure supporting iAutoAgent’s consumer and business programs. She helps move client work from the first inquiry through agreements, payments, service delivery, documentation, and completion.
She also serves as the company’s internal IT and administrative support. That includes managing user access, troubleshooting software and website issues, maintaining records, coordinating schedules, organizing documents, supporting hiring, and helping team members use company systems correctly.
Fewer Delays
Clear ownership and working systems keep client and internal work moving.
Better Records
Accurate CRM data, documents, invoices, and access reduce avoidable errors.
Stronger Handoffs
Team members receive the context, tools, and next steps required to continue the work.
Turning Business Problems Into Working Systems
Brie builds and maintains workflows across Zoho CRM, Creator, Sign, WorkDrive, Invoice, Google Workspace, Gmail, website forms, and related business systems.
Her work includes lead conversion, custom case creation, signed agreement handling, folder creation, document uploads, invoice automation, payment follow-up, duplicate protection, lead routing, parser workflows, account access, troubleshooting, and internal process documentation.
The company should not stop working because one system failed, one person lost access, or one process was never documented.
From Strategy to Daily Support
Keeping Clients, Technology, Administration, and Operations Connected
Brie supports the visible client work and the internal infrastructure required to deliver it.
The operational structure that keeps the company running.
Brie manages the connections between clients, team members, records, software, documents, websites, agreements, invoices, email, access permissions, training materials, and internal projects.
Client Support
Communication, cases, agreements, invoices, documents, scheduling, and issue resolution.
Technology Support
Accounts, access, email, CRM, websites, forms, software, and technical troubleshooting.
Administrative Support
Records, schedules, hiring documents, onboarding, SOPs, and project tracking.
Core Areas of Work
Client Service, IT, Administration, and Business Systems
Brie handles the practical work required to keep client service, internal administration, technology, and company projects aligned.
Client Services
Communication, agreements, invoices, documents, follow-up, and case coordination across iAutoAgent programs.
IT and Technical Support
Troubleshooting accounts, email, access, websites, forms, software, CRM issues, and automations.
Administrative Operations
Records, schedules, documents, hiring administration, onboarding, and project tracking.
Zoho CRM and Automation
Custom modules, layouts, fields, workflows, functions, forms, folders, invoices, and alerts.
Hiring and Training
Screening, interviews, contractor documents, onboarding, access checklists, and internal guides.
Website and SEO
Website pages, forms, search optimization, analytics, media content, and brand consistency.
Support and Problem Solving
From an Operational or Technical Problem to a Working Solution
Brie often diagnoses problems that cross multiple systems. A website form may affect CRM data. A CRM workflow may affect an agreement, folder, invoice, payment, or client follow-up.
The technical system must work, the records must be correct, the responsible person must know what to do, and the client must receive the expected result.
Leadership Approach
Support That Solves the Underlying Problem
Brie’s approach is direct, structured, and focused on the actual cause of a problem. She determines what failed, what information is missing, who owns the next action, and what must change.
Her goal is to make iAutoAgent easier to operate, easier to maintain, and more consistent for clients and team members.
Frequently Asked Questions
About Brie Delos Reyes
Learn more about Brie’s client service, operations, IT, administrative, and systems responsibilities.
Who is Brie Delos Reyes?
Brie Delos Reyes is the Client Services Director and an operations, IT support, and administrative support leader at iAutoAgent.
What does Brie do at iAutoAgent?
Brie leads client services and internal operations, provides IT and administrative support, builds CRM workflows, supports hiring and training, and manages website and SEO projects.
What IT support does Brie provide?
Brie handles user access, account setup, email and software troubleshooting, website issues, CRM problems, automation testing, forms, and technical coordination.
What administrative support does Brie provide?
Brie supports scheduling, records, documents, agreements, invoices, hiring administration, onboarding, procedures, project tracking, and leadership priorities.
Which systems does Brie manage?
Brie works with Zoho CRM, Creator, Sign, WorkDrive, Invoice, Google Workspace, Gmail, website systems, forms, lead routing, and analytics tools.
Connect With Brie
Strong Client Service Depends on Strong Internal Support
Connect with Brie on LinkedIn or contact the iAutoAgent team for help with your next vehicle decision.
Phone:
(636) 614-3711